In this example a reduction in the level of customer satisfaction would potentially impact on short- and long-term sales, hence would require a significant investigation.
The collaboration provided a more intutitive lockbox platform while reducing processing costs, and delivering a higher level of customer satisfaction -- a common need amongst real estate clients.
Despite technological advancements that ostensibly make customer service better, the national level of customer satisfaction has not budged much since the mid-1990s.
Companies need to manage customer experience effectively and ensure that they attain the maximum level of customer satisfaction to sustain the competition in this challenging business environment.