Some clients' affairs had been on hold while the firm waited for the retrieval of the papers, which included deeds, family trust documents, historical wills and powers of attorney.
But because of delays in uploading her letter and a missing trust document, the lender ultimately sped up foreclosure proceedings on her father's home last month.
The equation of the right to inspect trust documents with the beneficiary's equitable proprietary rights gives rise to unnecessary and undesirable consequences.