The office also advises aggrieved travellers to sign up for an airline's loyalty or frequent-flyer program, as this extra registration can sometimes speed check-in processing.
If you're a member of a frequent-flyer program, but flew on a partner airline, there's always a chance a hiccup can occur -- plus it's potentially good for taxes.
Though awards tickets can be hard to come by, other benefits that come with frequent-flyer programs -- namely, a better security experience -- sweeten the deal.
