When a barista steams the milk for a cappuccino, microfoam is created by introducing very tiny bubbles of air into the milk, giving the milk a velvety texture.
Students work as baristas, while the management team consists of five students who are responsible for the coffee shop's finances, marketing, programming, stocking, and managerial duties.
We have seen some reprisals against those who have voiced constructive criticism to management about such issues as dismissals and a lack of promotions for baristas, he added.